Refund and Returns Policy
Last Updated: March 15th, 2026
Thank you for your interest in Worcester County Web Design LLC. Please read this policy carefully before making a purchase.
Because our products include digital downloads and website-related services, our refund and return policies differ from those typically associated with physical products.
Digital Products
All website templates, digital downloads, and other digital products sold on this website are non-refundable and non-returnable.
Once a digital product has been purchased and access has been granted, the product cannot be returned. For this reason, all sales of digital products are final.
We encourage customers to review the product description, requirements, and demo content before purchasing to ensure the product meets their needs.
If you experience technical issues accessing or downloading your purchase, please contact us and we will work to resolve the issue.
Setup Services and Custom Work
If you purchase a setup service, installation service, or other professional service from [Business Name], the following policies apply:
- Setup services may be cancelled for a full refund before work has begun.
- Once work has started, refunds are not guaranteed and may be issued only at the discretion of Worcester County Web Design LLC.
- If a project is cancelled after work has started, any refund issued will reflect the amount of work already completed.
Custom website design or development services may have separate terms outlined in a project agreement or proposal.
Incorrect Purchases
If you accidentally purchase the wrong product or package, please contact us within 24 hours of purchase. If the product has not been downloaded and no work has begun, we may offer an exchange or credit at our discretion.
Technical Issues
If a purchased product does not function as described due to a technical issue, please contact us and we will make reasonable efforts to resolve the issue.
This may include:
- troubleshooting
- providing updated files
- assisting with installation
Chargebacks and Payment Disputes
If you have any issues with your purchase, we ask that you contact us first so we can attempt to resolve the issue.
Filing a payment dispute or chargeback without contacting us first may result in suspension of access to purchased products or services.
Contact Information
If you have questions about this policy or need assistance with your purchase, please contact:
Worcester County Web Design LLC
Phone: (508) 556-0722
Website: https://wcwebdesign.com/contact/